At TechMajesty.com we strive to provide our customers with the highest quality service and support. We have provided our return policy below. Should you have any questions please feel free to contact our offices.
Non Defective Returns:
Some non defective equipment can be returned for full credit of the merchandise within 30 days of purchase. All shipping and handling costs for nondefective returns are nonrefundable and it is the buyer’s resposibility to pay for return shipping. All new items such as but not limited to chargers cannot be returned once opened.The following guidelines must be met for consideration of return.
• Must contact our offices within 30 Days of date of purchase. We do not accept returns after 30 days.
• Must contact us via email support@techmajesty.com to tell us of your return.
• Equipment must not be altered or tampered with in attempts to modify circuitry.
• All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
Defective Equipment – Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model. If a replacement is not available then a refund will be issued. All shipping and handling costs are nonrefundable and it is the buyer’s resposibility to pay for return shipping. The following guidelines must be met for consideration of return.
• Must contact us via email support@techmajesty.com to tell us of your return.
• All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
• Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a freight charge for replacement shipment.
• If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item. If the item is restocked a 15 percent restocking fee will be charged to the customer. Any return shipping charges paid by UsedPhoneforSale.com for equipment that proves to not be defective will be deducted from the amount credited to the customer account for the return.
* Please note that customer has 3 business days to report any missing or damaged parts from date of delivery. All defective reshipments will be sent USPS First Class Mail. Customers can upgrade the defective reshipment at their cost upon request. A hold will be placed on the purchasers credit card for the amount of the replacement part. Once the returned equipment is received by our warehouse the hold will be released.
There are no refunds given on unlock code purchases. We do not offer refunds on unlock code purchases for hardlocked devices. If the code provided is giving you an error you need to contact us within seven days of placing an order. In order to qualify for a refund you need to provide the following: 1. A video of you entering the unlock code and the phone giving an error with the code we supplied. 2. In the same video you need to dial *#06# on the phone’s dialer and show us the same IMEI that the order was placed for. If both of these things are not shown in the video then we will not be able to process the refund.
Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please email us at support@techmajesty.com