IF TECHMAJESTY SIM DOES NOT WORK:

– TO USE METRO SERVICE

ALWAYS CALL METRO FIRST FROM PREVIOUS DEVICE TO LINK YOUR SIM WITH DEVICE’S IMEI

(ASK TO LINK YOUR SIM CARD WITH NEW  UNLOCKED iPHONE)

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– ‘SIM NOT SUPPORTED’ MESSAGE

YOUR iPHONE IS NOT ON LATEST iOS SOFTWARE UPDATE (CHECK IN SETTINGS-GENERAL-SOFTWARE UPDATE)

OR

YOU DID NOT ENTER THE ICCID PROPERLY. GO TO THE HELLO SCREEN AND CLICK ON THE LITTLE “i” AT THE BOTTOM RIGHT CORNER AND VERIFY IF THE ICCID SHOWN IS THE SAME AS ON THE INSTRUCTIONS PAGE. IF NOT THEN FOLLOW THE “NO ICCID MENU” SOLUTION BELOW TO BRING UP THE MENU TO ENTER THE ICCID AGAIN AND RE-ENTER THE ICCID AGAIN TO COMPLETE THE UNLOCK.

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– ‘NO SERVICE’ MESSAGE

YOUR SIM IS CARD IS NOT ACTIVE OR iPHONE IS REPORTED LOST/STOLEN.

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– ‘NO SIM’ MESSAGE

YOU PLACED THE TECHMAJESTY SIM AND CARRIER SIM INCORRECTLY OR TECHMAJESTY SIM OR CARRIER SIM IS DAMAGED.

– ‘INVALID SIM’ MESSAGE

YOU ARE TRYING TO USE A CDMA CARRIER’S SIM CARD (EX. VERIZON, BOOST MOBILE, ETC.). USE ANY GSM CARRIER’S SIM AND IT WILL WORK. YOU CANNOT USE CDMA CARRIER’S AFTER THE UNLOCK.

– NO ICCID MENU

IF YOU PRESSED SOMETHING WRONG OR NEED TO UPDATE ICCID AFTER iOS UPDATE:

#1 TAKE OUT TECHMAJESTY SIM AND YOUR CARRIER SIM CARD

#2 PUT TECHMAJESTY SIM WITH ANY OTHER SIM CARD AND WAIT UNTIL MENU POPS UP

#3 REPLACE THE SIM BACK WITH YOUR DESIRED CARRIER SIM AND ENTER ICCID AGAIN BY FOLLOWING INSTRUCTIONS

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– IF CARDS DO NOT SEEM TO FIT INSIDE THE TRAY

PLEASE DO NOT FORCE!!! YOU WILL DAMAGE THE TECHMAJESTY SIM!!!

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– IF INTERNET DOES NOT CONNECT AUTOMATICALLY

#1 CONNECT TO Wi-Fi

#2 OPEN SAFARI

#3 GO TO UNLOCKIT.CO.NZ

#4 CLICK ON ‘CREATE APN’ ON THE BOTTOM OF THE PAGE

#5 CHOOSE YOUR COUNTRY AND CARRIER YOU ARE USING

#6 CLICK TO INSTALL

#7 REBOOT YOUR iPHONE

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FOR ANY OTHER ISSUES PLEASE EMAIL TECH SUPPORT: SUPPORT@TECHMAJESTY.COM

INCLUDE YOUR ORDER NUMBER AND BRIEFLY DESCRIBE YOUR ISSUE